My order is missing/stolen, what can I do?Updated a year ago

We apologize sincerely for what has happened to you. Have you done the following :  

• Have you checked your tracking information? 
• Have you contacted the shipping carrier to make sure the order was delivered? 
• Did you ask your neighbours if they know something about your order? 

If you still cannot locate your package, contact us and our team will start an investigation.