Orders

Order status, checkout, discount code, payment, etc.

Which payment methods do you accept?

We accept the following payment methods: American Express, Visa, MasterCard, Apple Pay, Google Pay & Klarna.

What happens if my payment fails?

An error message will automatically be displayed at checkout if your payment fails. You'll be asked to verify your payment details or to try another payment method. Feel free to contact us if the problem persists.

How can I apply my discount code?

Enter your discount code in your basket or at checkout, with no additional spaces or characters.

My discount code isn't working, what can I do?

If your discount code is not working, please make sure to check the following:. If your problem persists, contact us.

When will I receive my order confirmation?

If your order is successfully placed, you will instantly receive an automatic confirmation email to the address entered on the order form. This email will contain your order confirmation and summary. If you did not receive a confirmation email, it pr

Where can I find my order number?

Your order number is displayed on your confirmation email, and also appears on your Almora Botanica account in the "Orders" section in our "Account" navigation menu.

How do I track my order or check the status of delivery?

Once you have placed an order, you will receive two emails. You can track your order using the tracking number sent through the second email, or by clicking on 'Track my order', located in our website's footer and navigation menu.

Can I change my order or modify the shipping address?

If your order has not been shipped yet, you can modify it by contacting us.

My order is missing/stolen, what can I do?

We apologize sincerely for what has happened to you. Have you done the following :. If you still cannot locate your package, contact us and our team will start an investigation.

Can I cancel my order?

If your order has not been shipped yet, you can cancel it by contacting us.